1. Ordering Policy

• All orders must be placed at least 1 full business day in advance.
• Orders can be placed through our website, phone, WhatsApp, or email.
• Customers must provide accurate delivery details, including a contact person.
• Special requests or dietary restrictions must be noted at the time of ordering.
• At times, if an item is unavailable, we will attempt to contact the customer for a replacement. If there is no response, we will replace the item with a similar item. 
• Seasonal produce is subject to availability and might be replaced with similar items. 

2. Payment Policy

• We accept payments via credit/debit card, cash, or check. 
• Full payment is required at the time of order confirmation.
• All transactions are final, and no refunds will be issued once an order is placed except in special circumstances (see Refund Policy below).

3. Cancellation & Refund Policy

• Due to the nature of our fresh food service, refunds are generally not issued once an order is placed unless under special circumstances.
• In those situations, please notify us 24 hours before the delivery date for a refund.   Cancellations after the cutoff time may be subject to a [percentage] cancellation fee, or a credit might be issued. 

4. Delivery & Pickup Policy

• Our delivery is white-glove service and includes paper goods and complete setup.
• Delivery times are estimated and may be subject to traffic and weather conditions.
• Customers opting for pickup must arrive within the designated pickup time.
• Customers are advised to allow approximately 45 minutes leeway in the delivery time, given traffic conditions

5. Food Safety & Quality Assurance

• Our food is prepared fresh daily in a certified kitchen.
• Allergen information is available upon request. 
• We are not responsible for food once it has been delivered and accepted by the customer.

6. Liability Disclaimer

• While we take precautions and do our best to label foods, our kitchen uses nuts, dairy, and other allergens.
• Customers are responsible for storing and consuming food safely within the recommended timeframes.

7. Privacy Policy

• We do not share customer information with third parties.
• Personal data is used solely for processing and delivering orders.